FAQs

Following is a list of questions and answers about some of the basics of using your library. If there is a question you don’t see on this list, please let us know. Your question may benefit others. Remember that the Kirkland Town Library is your library and we want you to feel comfortable using the library whether you are browsing the stacks or accessing the library from home and afar.

COVID-19 Procedures

Are you open?

Yes. As of September 8, 2020, our hours are Monday through Thursday from 9 a.m. until 7:30 p.m.; Fridays from 9 a.m. until 5 p.m. and; and Saturdays from 9 a.m. until 1 p.m.

What can I expect if I come in the library?

In accordance with orders from the County Executive, everyone who enters the building must wear a face covering the entire time they are in the building.

The building’s capacity is limited to 25%; once capacity is reached, patrons can wait for a turn in a line outside the main entrance following physical distancing protocols.

Library restrooms are closed to the public.

Are there additional safety precautions?

Plexiglas shields have been installed at the check-out and reference desks.

Hand sanitizer is available throughout the building.

An enhanced cleaning of the building is done each evening.

Can I use a computer?

Yes. We have three public computers available to the public. They can be used for one hour each day. Please check in at the front desk before you use a computer.

If you bring your own laptop or device, you can use one of six tables available throughout the building. Like the public computers, use of the tables is limited to one hour per day per person.

Our WiFi reaches into our parking lot and is available 24/7.

Can my kids visit the library after school?

Yes, please! We miss seeing kids. They are welcome to use any available public computer or the tables and chairs. However, we ask that they limit their visit inside the building to one hour.

We have tables and chairs outside the building if they wish to stay longer. Our WiFi reaches into the parking lot and to the front yard.

What services are available?

  • Browsing and checking out library materials.
  • Reference, notary service, and tech support.
  • Copying, faxing, and printing.
  • Curbside pick-up of library materials continues.
  • Online access to e-books and audio books through Libby; magazines and audio books through RB Digital.

How are you keeping incoming and outgoing library materials safe from the coronavirus?

We follow CDC guidelines and information from the Reopening Archives, Libraries and Museums (REALM) Project, whose research focuses on frequently handled materials, especially those in libraries. The libraries in the Mid York system are proceeding with caution and all returned items are quarantined for seven days before returning to circulation.

Should I return any materials I have checked out?

Yes. All materials should be returned to one of our two book drops.

I returned materials but they are still on my account. What happened?

We quarantine all materials for one week before taking them off your card so it may take at least one week for materials to be removed from your account. If you returned materials in our book drops, rest assured they will be removed from your account in a timely manner. If, after a week, you notice that items are still on your card, give us a call a 315-853-2038.

Can I still get a library card?

Yes. Sign up online here.

Can I renew my library card if it has expired?

Yes. Click here to renew your card.

Can I put a hold on an item?

Yes. Patrons can place holds for items from across the Mid York System to be picked up at their home library. Libraries across Mid York are are following recommended health and safety guidelines including quarantining items during the delivery process so there will be a delay in receiving your holds.

Click here to access the catalog. Or, give us a call and we can help locate the item you need.

We will call you when your items are ready to be picked up. At that time, you can let us know whether you’d like to come inside the library building or if you’d prefer we leave them for curbside pick up.

How does curbside service work?

Step One: Let us know what you are looking for.

  1. Make your request through the catalog.
  2. Give us a call at 315-853-2038. Staff are available from 9 a.m. to 7:30 p.m., Monday – Thursday; 9 a.m. – 5 p.m. on Fridays; and Saturdays from 9 a.m. until 1 p.m. Otherwise, leave a message on the answering machine.
  3. Email us at clinton@midyork.org

Not sure what you want?

Step Two: Wait to hear from us.

We’ll call or email you when your items are ready to be picked up.

Step Three: Pick Up Your Items

  • All materials will be at the main entrance. You must wear a mask and practice appropriate physical distancing when picking up your order. When you arrive, please abide by the signs to approach the front entryway so you can keep physical distance between others picking up orders.
  • Your order will be in a bag marked with your last name and the last four digits of your phone number. Items will be on tables sorted alphabetically by last name. Please do not touch any other order.
  • You will not have contact with staff – your materials will already be checked out and your receipt will be in your bag. If you have any questions during pick up, call the library at 315-853-2038.
  • If you are physically unable to walk to the library’s entrance, please alert the staff when you make your order so that other arrangements can be made.

Library Cards

How do I get a library card?

You can apply for a card by printing out the ADULT CARD application form, or you may apply for one at the library. If you print the form, you may mail it or bring it to the library to receive your card. The Kirkland Town Library does not charge for library cards. Your library card can be used at any of the Mid-York Library System Libraries.

How do I get my child a library card? 

You may print and return the YOUTH CARD application or come in and apply at the library. Children 12 years of age or younger use the youth application. This must be signed by a parent or guardian.

Can I sign up for a library card online?

Adults now have the option to sign up online here.
After filling out the form, you will receive a temporary 6 digit number. The temporary six-digit number cannot be used to borrow anything or use any library services. You will then need to provide proof of id by mail, fax, or email to Mid-York, at which point Mid-York will issue a library card number and send a library card in the mail.
Proof of id can also be provided at your local library and a library card will be issued at that time.

May I get a Kirkland Town Library library card even if I don’t live in Clinton?

Anyone may get a Kirkland Town Library card.

What do I do if I need a new library card?

Please notify the library if your card is lost or stolen. Replacement cards are free at the Kirkland Town Library.

I have a new address, telephone number, or email address. How do I update my account?

We have change-of-address forms available at the library. You may also call or email us with any information changes you have. (315-853-2038; clinton@midyork.org)

Holds

Can I place a hold on books or other materials?

If any library in the Mid-York Library System catalog owns an item, you may place a hold through the Mid-York catalog or by calling us and we can do it for you. The Mid-York Library System is a cooperative system and items come from all 47 member libraries. Items that the Kirkland Town Library owns, including New and Popular items, will fill the holds for Kirkland Town Library patron first. You will be notified when the item arrives for you.

How do I sign up for email notifications for almost-due and overdue items, or available holds?

There are three easy steps to sign up for email notifications:

SEND AN EMAIL TO: Librarynotice@midyork.org with your name & library card number.

WATCH FOR: A reply within 5 business days (check your bulk or spam mailbox too!)

CHECK with your library to see if the new email notices will replace telephone notification.

How long will an item be held for me?

New DVDs will be held for 3 days.

Everything else will be held for 1 week.

New and Popular items may be released from a hold within a week if the list is long and you are not able to respond to our telephone or email contact. If your hold is released, you will be responsible for re-requesting the item.

My hold is taking a long time. How long do I have to wait?

If the Kirkland Town Library owns the item on hold, we can estimate when it will be available for you. If the Kirkland Town Library does not own the item and it is New or Popular, it may take a while for the item to arrive.

Keep in mind that during COVID-19, items may be quarantined for health and safety reasons, which may delay the process.

Please ask us to look into any item you have on hold that you think is taking longer than it should.

I will be away and I have placed several holds. Is there a way to keep the holds on my card but not get the books until I return?

Yes, there is a suspend holds option when you log into your account. You may also contact the library and a staff person will suspend your holds until a date that is convenient for you.

What if I do not find the title I want in the Mid-York Catalog?

If you can’t find the record for an item you want in the Mid-York Catalog, please contact the library. We will take your information and try to get the item through Interlibrary Loan (outside of the Mid-York System and they come from all over the country). This includes periodical articles, music, videos, DVDs, and books. These items usually arrive within two weeks.

Borrowing Materials

How many items may I take out?

The item limit on patron cards is 40 but if you have special needs we can accommodate them.

How long may I keep library materials?

3 Weeks- Books (including fiction, non-fiction, large type and paberback)

2 Weeks- New books,  audio books, CD-ROMs, magazines, non-fiction DVDs

1 Week- Selected new books, music CDs, older DVDs

3 Days- new DVDs

1 Day- Overnight reference items

If you are going to be away or need extended loans on any materials, please ask at the circulation desk when you check out.

I returned items but they are still showing on my account. Why?

During busy times of the year and after holidays, it may take extra days to process returned items. If returned items remain on your card longer than one week, please notify us.

May I return Kirkland Town Library items to another library in the Mid-York system?

You may return Kirkland Town Library items to other libraries in the Mid-York Library System, but we prefer that you return time-sensitive materials, such as DVDs and new books, to the Kirkland Town Library because of their high demand.

May I return other Mid-York Library System items to the Kirkland Town Library?

Other Mid-York Library items may be returned to the Kirkland Town Library, but we ask that you follow the borrowing library’s return policies.

How can I renew items that I have checked out?

Our system now automatically renews your item on its due date. As long as the item hasn’t reached it’s renewal limit and no other patron
has a hold on that item, it will be automatically renewed to your card.

Interlibrary loan items from outside the Mid-York System, items that have holds, and items that are overdue will not renew in your online account.

Please email or call the library if you need more time for an item that won’t renew in your account.

Is there a way to have a list of items that I have previously checked out and returned?

If you log into your account and go to Personal Information, Preferences, there is a box to check which states: “Keep my checkout history. I understand the privacy issues.”

We would be happy to print a list of your items every time you check out.

Another way to record your previously checked-out items is to use the My Profile feature in your account in the Mid-York Catalog. After you log in to the catalog, click on My Profile, then click the box in front of the statement “I want all authors and subjects of items I’ve checked out for the last 6 months to be counted automatically as My Favorites.”

You may activate or deactivate this feature at any time.

Fine Free Questions and Answers

Why is the Kirkland Town Library no longer charging late fees?

Because most patrons return or renew their items on time; life may not go according to plan; and we are happiest when our items leave the building…and come back!

What if I need more time?

Our system automatically renews your item on its due date. As long as the item hasn’t reached it’s renewal limit and no other patron has a hold on that item, it will be automatically renewed to your card.

When the time on your items has expired, we will call or email you with a reminder to renew or return them. Please make sure we have your email if that’s your preference for notification.

What are the charges for lost or damaged items?

Charges on lost or damaged items are based on the replacement cost of the item.

Please note that we do not accept replacements for lost or damaged items.

Check with a staff person at the circulation desk to determine the cost of the item.

Until the item is returned or the bill is settled, a one item borrowing limit will be placed on your card.